All Ideate Software solutions have the ability to log user activity and save it as a text file for diagnostic purposes.
By default, Logging is turned OFF after your Ideate Software has been installed. However, it is important to turn know how to enable Logging when an Ideate Support representative has requested that you do so.
IMPORTANT: The Log settings are unique to each Ideate Software tool! One setting covers all IdeateApps but for other tools (Explorer, BIMLink, Sticky, Style Manager, Automation) the Log setting is specific to each tool.
The Log file will be created in: C:\Users\[username]\AppData\Local\Ideate\Ideate Software 20[##]\Logs. It will be named with your product name and today’s date.
Note: The AppData folder may be hidden on your PC. This Microsoft video explains how to un-hide it.
Within the same Revit session, the log file contents get incremented. A new Ideate log is started for every new Revit session. We recommend that you disable logging after the troubleshooting is finished.
Note: The AppData folder may be hidden on your PC. This Microsoft video explains how to un-hide it.
The Log file will be created in: C:\Users\[username]\AppData\Local\Ideate\Ideate Software 20[##]\Logs. It will be named with the product name and today’s date.
Within the same Revit session, the log file contents get incremented. A new Ideate log is started for every new Revit session. We recommend that you disable logging after the troubleshooting is finished.